It has been common to pillory banks concerning fraud prevention. A particularly common criticism is that they leave an answerphone message asserting that they are from Bank X and that you need to call them back urgently on a number given on the phone. Clearly, such a message could come from anyone, but they have for a very long time failed to see that there is a problem with this.
Finally, at least one bank seems to have done something sensible about this. I received a call this morning from an automated system claiming to be from Barclaycard. I decided to look up the number that I should call using the Barclaycard website. Interestingly, there was the following webform on the fraud prevention page on the site:
It is good to see that banks are at last taking these security concerns seriously.