{"id":171,"date":"2010-07-07T23:52:54","date_gmt":"2010-07-07T23:52:54","guid":{"rendered":"http:\/\/colinjohnson.me.uk\/blog\/?p=171"},"modified":"2010-07-07T23:52:54","modified_gmt":"2010-07-07T23:52:54","slug":"promises-promises","status":"publish","type":"post","link":"https:\/\/colinjohnson.me.uk\/blog\/?p=171","title":{"rendered":"Promises, Promises&#8230;"},"content":{"rendered":"<p>There are loads of posters around at the moment about Nat West&#8217;s new Customer Charter. A sensible idea, on the whole. One of the promises is <em>We will aim to serve the majority of customers within 5 minutes in our branches<\/em>. This could be rephrased as <em>we don&#8217;t mind if half of our customers wait more than five minutes<\/em> which sounds much worse. Interesting contrast between two things that are, logically, the same statement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are loads of posters around at the moment about Nat West&#8217;s new Customer Charter. A sensible idea, on the whole. One of the promises is We will aim to serve the majority of customers within 5 minutes in our branches. This could be rephrased as we don&#8217;t mind if half of our customers wait [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true},"categories":[12,5],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=\/wp\/v2\/posts\/171"}],"collection":[{"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=171"}],"version-history":[{"count":1,"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions"}],"predecessor-version":[{"id":172,"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=\/wp\/v2\/posts\/171\/revisions\/172"}],"wp:attachment":[{"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=171"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=171"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/colinjohnson.me.uk\/blog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}