“Real Artists Ship”

Colin Johnson’s blog


Quality Assurance? (1)

It seems to be that one unfortunate side effect of “quality assurance” as it is currently constituted in many organisations is to ensure that real work cannot happen in committees as it is meant to. Because committee minutes become the primary means of evidence that an organisation is running as it claims to, there is a reluctance to show anything in those minutes that analyses how things are really happening. As a result, these sorts of discussions—discussions about quality enhancement, natch!—happen in an undocumented shadow system. This is of particular detriment to attempts to involve stakeholders (for example, student representatives in universities) in the process, because they are rarely involved in these shadow systems.

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