Why are bus drivers frequently almost aggressively literal? I get a bus from campus to my home most days (about a 2 kilometre journey), and there are two routes. Route 1 goes about every five minutes from campus, takes a fairly direct route into town, and stops at a stop about 100 metres from the West Station before turning off and going to the bus station. Route 2 goes about every half hour, takes a convoluted route through campus before passing the infrequently-used West Station bus-stop, then goes on to the bus station.
Most weeks—it has happened twice this week—someone gets on a route 1 stop, asks for a “ticket to the West Station”, and is told “this bus doesn’t go there”. About half the time they then get off, about half the time they manage to weasel out the information that the bus goes near-as-dammit there. I appreciate that the driver’s answer is literally true—there is a “West Station” stop and route 1 buses don’t stop there. But, surely the reasonable answer isn’t a bluff “the bus doesn’t go there” but instead to say “the bus stops about five minutes walk away, is that okay?”. Why are they—in what seems to me to be a kind of flippant, almost aggressive way—not doing that?
I realised a while ago that I have a tendency towards theorising. When I get information, I fit it into some—sometimes mistaken—framework of understanding. I used to think that everyone did this but plenty of people don’t. When I hear “A ticket to the West Station, please” I don’t instantly think “can’t be done” but I think “this person wants to go to the West Station; this bus doesn’t go there, but the alternative is to wait around 15 minutes on average, then take the long route around the campus; but, if they get on this bus, it’ll go now directly to a point about five minutes from where they want to get to, so they should get this one.” It is weird to think that lots of people just don’t theorise in that way much at all. And I thought I was the non-neurotypical one!