First law of Exciting News: Inevitably, when you get an email from some company entitled “exciting news” it is going to contain an announcement that they have “merged with” (been taken over by) a “major partner” (a larger, rather more anonymous company), and that they are “looking forward to the opportunities that are offered by this exciting new development” (ready to make some more money from you by offering you a slightly diminished service level).
Archive for the ‘Advertising’ Category
The idea that there is such a thing as the “thing to bring when you’re told not to bring a thing” (cf. last year’s Cadbury’s ads) is the sort of thing that brings the socially-anxious part of my brain out in a cold sweat.
Just who is this online ad trying to appeal to?
Am I meant to be the toothless old bloke? That seems to jar with the idea that advertising should flatter the audience; most advertising that is trying to advertise to an older demographic goes for the silver fox look, or the carefree-retireds-on-the-beach thang. Or, is this meant to be representative of “your family”—”poor old toothless grand-dad, who will feed him his soup if you get knocked down by a bus tomorrow?”. Either way, it is very bizarre. The random use of the geolocation (accurate, for a change; it seems to have stopped thinking that I live in Okehampton) only adds to the weirdness of it.
Online organisations usually have the choice between two ways of making their information available. One is what we will call info-stream, where the information is made available in the form of a stream of machine-readable information that people can view and process in different forms. Twitter is a good example of this: whilst it does provide a fallback option of viewing it through the Twitter website, many users use a different way of interfacing with it such as an app on a computer or phone, or an alternative web interface. By contrast, some other organisation choose to provide the information through a specific graphical interface. An example here is Facebook, who clearly expect all users to interface with the content through the Facebook web-site (or Facebook-provided mobile app). People wanting a different view of the content can get alternative interfaces (e.g. Social Fixer or Facebook Purity, but these appear to work by a screenscraping-style approach that is not designed for in the way Facebook designs its information provision.
What is the business argument (in the broadest sense) for making one or the other of these choices? Clearly one argument for the interface approach is concerned with advertising. One problem with providing an info-stream is that this makes it very easy to filter out advertising. Organisations that have adopted an info-stream approach tend to have a very tight integration between their advertising and their content. For example, advertising in Twitter is in the form of promoted Tweets or Trends, which are Tweets or Trends in their own right; by contrast, the content delivered by Facebook has advertising, but not as part of the main News Feed content.
A more complex example is provided by the choices made by travel, insurance, banking and energy companies. In the early days of the web, much was made of the idea that online commerce would be a purer form of commerce because aggregators would be able to draw a direct comparison between different providers. Clearly, this vision has been realised—up to a point. A number of firms, for example insurance firms Direct Line and Aviva and some of the discount airlines have largely avoided being on comparison sites. What is the business case for this? Possibly, to avoid the commission fees charged by the sites; possibly, to create a more direct channel of direct negotiation with the customer, akin to the old print-advertising strategy of not listing prices but saying “call us for our best price”. Again, this is an info-stream versus interface decision: the “not on comparison sites” are pursuing an interface strategy, where they want to control the interface between the information and customer in their own way; by contrast, the firms that are supplying information to comparison sites are providing information in an info-stream fashion.
This is clearly not something that was anticipated in the early discussions about e-commerce. It was assumed that organisations would be falling over themselves to provide information for aggregation and comparison. Clearly, though, it is possible for firms to adopt a strategy of opting out of such comparisons. This does not bode well for the development of the semantic web, which (rather naively) assumes that any organisation online will want to readily provide information in a computer-readable fashion. Instead, the choice for a firm is more complex: to provide an info-stream and work on an objective (as far as the measures used) comparison as a strategy, or to provide an interface and rely on more traditional advertising and marketing strategies that leverage the lack of ability to compare directly.
Are there other organisational/business arguments about the info-stream/interface choice?
Almost all hotels seem to supply generic no-name toiletries, sometimes branded with some ad hoc private label, sometimes branded with the name of the hotel. This seems to miss a tremendous marketing opportunity for manufacturers of shampoo, shower gel etc. I’m surprised that such manufacturers aren’t falling over themselves to give free samples of their products to hotels, as this is one of the rare occasions where people use products that aren’t “the usual”. I wonder why this doesn’t happen.